Refund and Cancellation Policy

Cancelling Tickit Pro

You can cancel Tickit Pro at any time from the billing page. Cancelling stops future renewals. You keep Pro until the end of the month you have already paid for, and after that your games fall back to player slot packs. We do not refund part of a month that has already started.

Money back on Tickit Pro

If you are not happy with a Tickit Pro payment, write to us within 14 days of the charge and we will refund it in full. After 14 days a monthly charge is not refunded, but you can cancel at any time to stop the next one.

Money back on player slot packs

A player slot pack is refunded in full within 14 days of purchase as long as the capacity has not been used, meaning no squares have been marked in that game since the pack was bought. Once players have started marking, the pack has done the job it was sold for and is not refundable. This is the same principle that applies to any digital service you have already started using.

How refunds are paid

Paddle, our merchant of record, processes all payments and refunds. Once we approve a refund, Paddle returns the money to the payment method you used. This usually takes a few business days depending on your bank or card provider.

Asking for a refund

Write to hello@tickit.ee from the email address on the account. If it is about a player slot pack, include the room code of the game. We aim to answer within 2 business days.